Welcome to our support portal

Frequently Asked Questions

  1. Will the delivery be tried again if I'm not able to collect my order the first time?
    Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
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Latest Questions

  1. The delivery of my order is delayed. What should I do?
    On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
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  2. I missed the delivery of my order today. What should I do?

    The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

    You can check your SMS for more details on when the courier service will try to deliver again.

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